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Re.socks delivery & return policy
To bring convenience and the best experience to customers, Re.socks has appropriate policies when customers need to return products. We always want to bring customers the best products and service quality.
Re.socks is quite strict in managing the quality of its products, but sometimes some things can get out of hand. If your product is defective, or by mistake we have sent you an incorrect order, please send it back to us for a return/refund.
Returning products comes with some specific conditions, please refer to the detailed information below:
Conditions apply
– Within 7 days of receiving the product
– The goods are still new, with original labels, unused.
– Goods are damaged due to transportation or the manufacturer.
– In case of exchange, the customer will bear the shipping costs, and Re.socks will deliver the goods back to the customer free of charge.
– In case of return, Re.socks will refund the price (excluding shipping fees, if any) to the customer within 2 – 4 days via the customer’s BANK ACCOUNT (excluding Saturdays, Sundays and holidays). since Re.socks received the goods back.
Note:
– This policy does not apply to orders from e-commerce platforms (Shopee, Lazada, Tiki)
– Re.socks has the right to decide to stop supporting refunds to customers if it detects that customers are using the policy for personal gain.
Case accepted
– The product is not the right size or style as you ordered.
– Goods are not as described (color difference, material difference, seam error).
– Not enough quantity, not enough sets as in the order.
In case of not meeting the conditions to apply the policy
– More than 07 days from when you receive the goods.
– The product no longer has the original stamp or label. Damaged by the user (tearing, punctured, discolored during washing, etc.).
– Send back goods that are not of the correct design and are not Re.socks products.
– Ordered the wrong product (design, type, size…).
– Personal reason: Used but didn’t like it, didn’t fit,…
PAYMENT POLICY
You can pay directly in cash, or pay online by bank transfer.
Transfer information:
STK: 11423894098015
Name: Quach Toan Thuan
Techcombank Ho Chi Minh branch
CONTACT RE.SOCKS
If you have any questions or need support, please contact Re.socks in the most convenient way below:
Call directly
Call the customer care team directly, hotline: 0911954040 – The call will cost 1000 VND/1 minute according to the network carrier’s rate. In order for us to take better care of you, you can leave an SMS message with the content of the problem you need support, we will contact you as soon as possible.
Re.socks’ customer service team is always ready to support from 8:30 am to 5:00 pm from Monday to Friday every week.
Live chat
Chat directly with Re.socks via our Fanpage here.
Similar to a hotline, Re.socks’ customer service team is always ready to support from 8:30 a.m. to 5:00 p.m. from Monday to Friday every week.
If it is outside the working hours, you can leave a message and Re.socks will respond right at the beginning of business hours in the morning of the next day.
Email Re.socks
Re.socks customer care email: contact@thennf.net
Please send us all your questions. It cannot be as quick as calling or chatting directly. Emails will be answered one by one in order of time received. We are committed to responding as quickly as possible.